FAQs

Payment Method & Status

1. What payment methods are allowed in Green Lab ecommerce?

Green Lab e-commerce accepts payment via Visa, Mastercard & Paynow.

2. How do I know if my payment was successful?

You will receive an email notification indicating the confirmation of your order to your registered email in Green Lab.

3. Where can I request an official receipt?

An official receipt will be sent to your registered email address.

Orders

1. How can I order without an account on the Green Lab website?

In order to ensure that you enjoy the best shopping experience at Green Lab e-commmerce, you will need to register an account with us.

2. How do I know if my order has been confirmed?

You will receive an email notification indicating the confirmation of your order to your registered email in Green Lab.

3. Can I change or cancel my order?

Unfortunately, amendments or cancellations can’t be made once your order has been confirmed.

4. What can I do if my delivery is missing or incomplete?

We apologize for the inconvenience caused!

This is likely due to availability of the product. We strive to inform you beforehand if an item you have ordered becomes unavailable before we deliver your order to you and initiate a refund for it.

In the unlikely event that you did not receive any refund notfication due to out of stocks, please drop us an email at info@greenlab.com.sg within 5 days of delivery with the following information:

1. Your order #
2. Item that is missing

We will verify your report and initiate a refund. The refund will be credited to your bank account in up to 10 days, depending on your payment provider.

5. What can I do if my delivery has wrong items?

We’re sorry to hear that! Please drop us an email at info@greenlab.com.sg within 5 days of delivery with the following information:

1. Your order #
2. Item that you have ordered
3. Item that you received

Our customer service team will get back to you as soon as possible on the next steps to take.

6. What can I do if I have received a defective item?

We’re sorry to hear that! Please drop us an email at info@greenlab.com.sg within 5 days of delivery with the following information:

1. Your order #
2. Name of the defective item
3. Photo of the defect.

We will verify your report on issues with these items and initiate a refund. The refund will be credited to your bank account in up to 10 days, depending on your payment provider.

Returns & Cancellation

1. Can I change or cancel my order?

Unfortunately, amendments or cancellations can’t be made once your order has been confirmed.

Shipping & Delivery

1. What is your minimum order amount and your delivery fee?

There is a no minimum net order requirement and no delivery charge.

2. What if I am not on premise to receive the order?

We seek your understanding to have a personnel to be on premise during your selected delivery date and time for a smooth delivery experience.

Our friendly delivery staff will place your orders at your door gate or riser in the event that they are unable to reach you. We appreciate your understanding that Green Lab cannot be held responsible for any missing items.

3. My delivery has not arrived. What should I do?

Our apologies. At times, the driver may be delayed by traffic conditions. If you haven’t received your order within the confirmed date , please drop us an email at info@greenlab.com.sg with the following information:

1. Your order #
2. Selected delivery date and timing